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BorgHive Chatbot lets you deploy a fully functional AI-powered assistant directly on your WordPress website.
\nIt connects with your BorgHive account and automatically embeds the chatbot script on your pages.<\/p>\n\n
Key features:<\/strong>\n* Seamless integration with the BorgHive platform\n* No coding or configuration required\n* Powered by OpenAI models (GPT-4o, GPT-4o-mini, GPT-4-turbo)\n* Handles text, image and audio queries\n* Custom branding, colors, and widget design<\/p>\n\n Why BorgHive?<\/strong> Security:<\/strong> Support:<\/strong> This plugin connects to BorgHive\u2019s internal API services to enable the chatbot functionality on your WordPress website. Service name:<\/strong> BorgHive API Purpose:<\/strong> When the service is used:<\/strong> Data sent to the service:<\/strong> During the initial verification step<\/strong>, only the chatbot ID entered by the site administrator is sent for validation. Data storage and visibility:<\/strong> Legal and privacy information:<\/strong> This data transmission is essential for the chatbot to function correctly and securely. BorgHive is a digital platform that enables businesses to create and deploy AI-powered assistants trained to answer company-specific questions. A BorgHive Chatbot is a customizable, AI-powered assistant that you can easily deploy on your website. No \u2014 BorgHive is built to be completely user-friendly, so you don\u2019t need any coding or technical experience. A BorgHive Assistant is an intelligent AI entity powered by advanced OpenAI GPT models. BorgHive gives you full control over your assistant\u2019s behaviour and identity.
\nBorgHive helps businesses reduce support workload by up to 80 %, automate repetitive questions, and serve hundreds of customers simultaneously at a fraction of the cost.<\/p>\n\nNotes<\/h3>\n\n
\nOnly domains defined in your BorgHive account are authorized to load your chatbot script.<\/p>\n\n
\nFor help or feature requests, contact support@borghive.ai<\/a> or visit https:\/\/borghive.ai\/support<\/a>.<\/p>\n\nExternal services<\/h3>\n\n
\nThese services are operated and maintained by BorgHive and are required for the chatbot to process, understand, and respond to user messages.<\/p>\n\n
\nService provider:<\/strong> BorgHive (https:\/\/borghive.ai)<\/p>\n\n
\nThe BorgHive API handles all communication between your website\u2019s chatbot and the BorgHive platform.
\nIt allows the chatbot to process user inputs, verify configuration settings, and return AI-generated responses in real time.<\/p>\n\n
\n1. During setup:<\/strong>
\n When you enter your Website Chatbot ID<\/strong> in the plugin settings, the plugin securely connects to the BorgHive API endpoint
\n (https:\/\/borghive.ai\/db\/website_chatbot_connections\/exists-connection\/{chatbot_id}<\/code>)
\n to verify whether the provided ID exists and is valid.
\n This request ensures that only authorized and active chatbots can be embedded on your site.<\/p>\n\n\n
\nEvery time a visitor interacts with the chatbot widget on your website, the plugin connects to the BorgHive API to send the user\u2019s message and receive a generated AI response.<\/li>\n<\/ol>\n\n
\nWhen a user interacts with the chatbot widget, the following data is securely transmitted to the BorgHive API:\n- The content of the user\u2019s message (text, image, or audio)
\n- The user\u2019s IP address (used for security and abuse prevention)
\n- The browser\u2019s preferred language (used to improve language detection and response accuracy)<\/p>\n\n
\nNo user-specific data or personal information is transmitted during this step.<\/p>\n\n
\nText messages exchanged with the chatbot may be stored within the BorgHive system for internal analytics and performance improvement of the assistant.
\nThese stored messages are only accessible to the company that created and manages the chatbot<\/strong> and are not shared or sold<\/strong> to any third parties.
\nImage and audio data are processed temporarily and are not permanently stored.<\/p>\n\n
\nYou can find BorgHive\u2019s full Terms and Conditions and Privacy Policy here:
\n- Terms of Service: https:\/\/borghive.ai\/terms<\/a>
\n- Privacy Policy: https:\/\/borghive.ai\/privacy-policy<\/a><\/p>\n\n
\nBy installing and activating this plugin, you acknowledge that your website will communicate with BorgHive\u2019s servers to verify the chatbot ID and to provide real-time AI responses to user queries.<\/p>\n\n\n\n
\n
What is BorgHive?<\/h3><\/dt>\n
\nThese assistants can be connected to popular chat applications such as WhatsApp or embedded directly on company websites through a customizable chatbot widget.
\nThe BorgHive website chatbot allows customers to chat with your AI assistant in real time, providing instant answers, support, and product information \u2014 all without human intervention.
\nThis helps businesses automate customer communication, save time, and maintain 24\/7 availability across multiple channels.<\/p><\/dd>\nWhat is a BorgHive Chatbot?<\/h3><\/dt>\n
\nIt\u2019s pre-trained to understand and respond to natural language, and can be further personalized with your company\u2019s tone, branding, and knowledge base.
\nIn addition to text, the chatbot can also process images and voice messages, allowing users to send photos or audio queries for intelligent responses.
\nThe chatbot helps automate customer support, answer frequently asked questions, and provide instant information about your products or services \u2014 all directly on your site, 24\/7.<\/p><\/dd>\nDo I need technical skills?<\/h3><\/dt>\n
\nAll setup steps, from creating your AI assistant to integrating the chatbot on your website, are handled through a simple and intuitive dashboard.
\nYou can configure the chatbot\u2019s appearance, personality, and knowledge base in just a few clicks.
\nEven installing the WordPress plugin requires no manual code \u2014 just activate it, add your Website Chatbot ID, and your assistant will be live instantly.<\/p><\/dd>\nWhat is an Assistant and what can it do?<\/h3><\/dt>\n
\nIt can understand and respond to users in natural language, handle complex queries, and provide accurate answers based on your business context.
\nDepending on your configuration, the assistant can process text, images, and audio inputs \u2014 allowing customers to type messages, upload pictures, or even send voice recordings.
\nThese assistants can be connected to multiple channels, such as WhatsApp or your company website, helping you automate communication, offer instant support, and maintain consistent 24\/7 engagement with your audience.<\/p><\/dd>\nHow can I customise an AI assistant?<\/h3><\/dt>\n
\nYou can select the preferred AI model (such as GPT-4o or GPT-4-turbo), define its tone, personality, and communication style, and write custom instructions that shape how it interacts with users.
\nYou can also attach documents (text files, or HTML pages) to build a unique knowledge base containing company-specific information.
\nAdvanced users can fine-tune generation parameters like temperature (creativity) and top p (response precision) to achieve the perfect balance between natural language and factual accuracy.
\nAll customisations are done through the BorgHive dashboard \u2014 no coding required.<\/p><\/dd>\n\n<\/dl>\n\n\n1.0.1<\/h4>\n\n
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